Compuware DriverStudio

Installing the SP4 Patch

This patch is for Driver/Studio and/or DriverSuite to obtain compatibility with SP4. It covers several products. Use only the binaries the you need.

For Softice (DriverStudio and DriverSuite version 2.7 and 3.0).

1. Save off the existing siwvid.sys located in the system32\driver directory.

2. Save the siwvid.sys from the patch file and copy it into the into the system32\drivers directory.

3. Reboot the machine.

For TrueCoverage (DriverStudio only version 3.0 only – 2.7 should not require patching.).

1. Save off the existing x9tc.sys located in the system32\driver directory.

2. Save the x9tc.sys from the patch file and copy it into the into the system32\drivers directory.

3. Reboot the machine.

For TrueTime (DriverStudio only version 3.0 only.).

1. Save off the existing x9tt.sys located in the system32\driver directory.

2. Save the x9tt.sys from the patch file and copy it into the into the system32\drivers directory.

3. Reboot the machine.

Contacting Technical Support

For Non-Technical Issues

Customer Service is available to answer any questions you might have regarding upgrades, serial numbers and other order fulfillment needs. Customer Service is available from 8:30am to 5:30pm EST, Monday through Friday. Call:

· In the U.S. and Canada: 1-888-283-9896

· International: +1-603-578-8103

For Technical Issues

Technical Support can assist you with all your technical problems, from installation to troubleshooting. Before contacting Technical Support, please read the relevant sections of the product documentation and the Readme files.

You can contact Technical Support by:

· E-Mail: Include your serial number and send as many details as possible to:

nashua.support@compuware.com

· World Wide Web: Submit issues and access additional support services at:

http://frontline.compuware.com/nashua/

· Fax: Include your serial number and send as many details as possible to:

1-603-578-8401

· Telephone: Telephone support is available as a paid* Priority Support Service from 8:30am to 5:30pm EST, Monday through Friday. Have product version and serial number ready.

·In the U.S. and Canada, call: 1-888-686-3427

·International customers, call: +1-603-578-8100

*Installation Issues: Technical Support handles installation and setup issues free of charge.

When contacting Technical Support, please have the following information available:

· Product/service pack name and version.

· Product serial number.

· Your system configuration: operating system, network configuration, amount of RAM, environment variables, and paths.

· The details of the problem: settings, error messages, stack dumps, and the contents of any diagnostic windows.

· The details of how to reproduce the problem (if the problem is repeatable).

· The name and version of your compiler and linker and the options that you used in compiling and linking.