Claris Service Directory
*************************
If an access code was provided with your product purchase, it can save you money
on Claris support!

**Unlimited Self-Help**
When you have questions about Claris software and are unable to find the answer
in our manual or on-screen help, try these complimentary support services first:
			
The Claris Web site provides answers to frequently asked questions and access to
extensive software libraries used by our technicians to help find solutions.
You will also find trial software, updaters, templates, product news, technical
articles, referrals for trainers and consultants, links to relevant sites, and
more.  ClarisWeb is available 24 hours a day, seven days a week for your
convenience.  You may also access our localized, international sites via the
main ClarisWeb address:

ClarisWeb ......................................................http://www.claris.com
Claris FTP Server..........................................ftp://ftp.claris.com

To receive a complete list of Claris electronic support services, please send a
blank e-mail memo to info@claris.com.
      	
Claris toll-free Automated AnswerLines are your resources for the most
up-to-date product information and answers to commonly asked questions.  These
lines are open 24 hours a day, seven days a week.  The numbers are:

Fax AnswerLine......................................800-800-8954	
(Request documents to be sent to your  fax machine; for selected products only)

Voice AnswerLine..................................800-735-7393
(Prerecorded answers to the most frequently asked questions; for selected products only.)	

**Limited Support Services**	
Two types of complimentary technical support assistance are available with the
purchase of Claris software (toll and connection charges apply).  First, the
access code provided with most Claris products entitles the holder to one direct
contact (telephone, fax, or  letter) with a Claris Technical Support Specialist,
who will help you understand how the software works and how to use it.  Second,
for installation help only, we offer unlimited support.  Training and consulting
support is not available.

For telephone access, please follow the steps below:
1. Dial:
408-727-9004 (Windows titles).......................408-987-7312 (TDD access)
408-727-9054 (Macintosh titles).....................408-987-7447 (Fax)

2. At the prompt, enter your access code.  The access code was included within
your software package or, if you purchased the software online, the access code
was included in the confirmation email which you received from your reseller.

3. Follow the telephone instructions provided.

Telephone Support Hours of Operation:
Monday-Thursday..................6am-6pm  Pacific Time
Friday.........................................6am-2pm  Pacific Time
         
Note: an access code entitles you to one contact with Claris Technical Support.
The code is valid for up to one year after product purchase.


**Fee-Based Support Services**
Claris offers several service options for customers who would like technical
assistance after using a complimentary access code.  The options are:

You may purchase a single Technical Support call for immediate access to one of
our trained Technical Support Specialists.  For pricing and availability, please
call one of the two numbers below:

For those customers preferring to have either a fixed price, or a pay-per minute
call charged directly to their credit card (VISA, MasterCard, AMEX or Discover),
call:
Premium 800 Support.....................800-965-9090	

For those customers preferring to have the pay-per-minute call charged directly
to their telephone bill, call:
Premium 900 Support.....................900-230-3000  (Not available in Canada) 
			
A package of ten Claris Support Cards may be purchased.  Payment is required in
advance by either credit card, check or purchase order.  Your Claris Support
Cards will be mailed to you.  (Note: Cards are valid for up to one year after
purchase.)
To order, please call us at:
Claris Order Center..........................800-544-8554, extension 1420


A Claris Professional Support Subscription Service entitles one contact
(subscriber) to unlimited, toll-free access to our Technical Support Specialists
during the subscription year, for non-Training or Consulting technical support.
In addition, the designated contact will receive four issues of the TechInfo CD
(an excellent reference guide, with listing of hundreds of registered Claris
developers, consultants, and trainers, along with their products and services).
Additional contacts may be purchased at a discounted price.

For pricing and availability, please call us at:
Customer Assistance......................800-325-2747


**General Services Hours of Operation**
Please check our web site (http://www.claris.com)  for the most up-to-date
information or call for the following services
		
In the U.S., please call 800-544-8554 for:	
- Pricing and presales product information	
-Software update, upgrade and maintenance release ordering	     
-Replacement of damaged media or media format requests
-90 Day Money Back Guarantee terms and conditions
  (Monday - Friday, 6am-6pm Pacific Time)	
		         
Please call 800-3CLARIS (800-325-2747) for:
-Claris Professional Support Subscription pricing and service information
-Referrals to Claris Solutions Alliance partners who offer consulting and
products related to Claris software
   (Monday - Thursday, 8am-5pm Pacific Time; Friday, 8am-2pm Pacific Time)
         	
Please call  800-747-7483 for:
-K-12 Education volume sales information
  ( Monday - Friday,  8am-5pm Pacific Time)
         
Please call  800-725-2747 for: 	
-Higher Education & Business volume sales
  (Monday - Friday, 8am-5pm Pacific Time)	

In Canada, please call  800-361-6075 for: 	
- Dealer location information	
-Software update, upgrade and maintenance and release ordering
-Registering your product by telephone
   (24 hours a day, 7 days a week)



Claris Corporation
5201 Patrick Henry Dr.
Box 58168
Santa Clara, CA
95052-8168



Please note:  Information contained in this document supersedes all other
information regarding Claris technical support services, including registration
cards, on-screen help, and printed documentation.  Pricing and availability of
support services may vary by product or service and are subject to change
without notice.  Claris on-line forums are subject to the availability of the
service provider.


 1997 Claris Corporation.  All Rights Reserved.  Claris is a trademark of
Claris Corporation, registered in the U.S. and other countries.  Macintosh is a
trademark of Apple Computer, Inc., registered in the U.S. and other countries.
All other trademarks are the property of their respective owners.

[this document last updated October 1, 1997]