This document provides some frequently asked questions about Sandra. Please read the Help File as well!
Q: Sandra tells me my disk is in UDMA-x mode. What ATA mode is that?
A: Each UDMA mode corresponds to the following ATA modes:
Q: Sandra tells me my ATAxx drive is using 16-bit wide transfers. It should be 32-bit!
A: No, the hardware interface to ATAxx devices is 16-bit wide only (40/80 pin cable). This has nothing to do with the device driver.
Q: My drive seems to be in PIO mode instead of UDMA mode. What can I do?
A: Make sure you install the proper device drivers for your UDMA controller and that DMA/UDMA is enabled. Generally ATAPI devices are driven in PIO mode even if they support DMA/UDMA modes. Make sure you force them in DMA/UDMA mode.
Q: My drive is ATA66/100 but seems to run in ATA33 mode only!
A: Make sure you use a 80 pin ATA cable and that it is installed correctly. If you use cable select, try forcing Master/Slave modes as appropriate. If you have an ATA33 drive or ATAPI device on the same cable, try with just the ATA66/100 drive.
Q: Sandra shows wrong cluster size for my FAT32 partitions!
A: Update to Sandra version 8.21 or later or revert to Sandra 7.xx. Other partion types are unaffected. The issue is not related to Sandra but the way Windows reports FAT32 information throu legacy functions. In order to support Windows 95, Sandra must use the legacy functions.
Q: How do I get information about my individual drives of my RAID array in Sandra?
A: You cannot, use the diagnostic/information utility for your RAID controller. The drives cannot be individually addressed in order to maintain consistency of the RAID array.
Q: If I use a 80 pin cable will I be be able to use 32-bit wide transfers?
A: No, 80 pin cable is to enable ATA66/100 modes, not ultra-wide transfer modes.
Q: Sandra tells me to increase Drive/CD-ROM cache size, but it's already at maximum!
A: Sandra is platform independent - meaning that it does NOT know what the maximum setting of your OS is. This is for compatibility with Windows 9X/Me/NT4/200X. The value is calculated based on the system's physical memory. If you already set it to maximum, ignore this tip.
Q: My ATAPI drive (CD-ROM, ATAPI ZIP, etc.) is detected as a SCSI drive or my SCSI drive is detected as an IDE/EIDE device!
A: Iomega's ATAPI ZIP manual says at page 4 (Windows NT installation): "Note: Windows NT installs drives or
adapters that use the IDE interface as SCSI adapters". However, they seem to be a bit economical with the truth. It should say: "Note: Windows installs drivers or adapters that use the ATAPI interface as SCSI adapters". This makes sense since ATAPI is quite similar in many ways to SCSI, but this
adds to the confusion. There is no (easy) way to determine whether a device is really ATAPI or SCSI in Windows at high-level.
Q: There is no DMA option in the drives configuration dialog on my system!
A: You need Windows 98/Me or later. Or you can try to obtain bus-mastering drivers for your chipset from the mainboard manufacturer. If you're using non-Microsoft bus-mastering drivers, the checkboxes will not appear. You can find out whether they work by benchmarking the drive. If the burst transfer rate exceeds ~17MB/s you're using DMA mode.
Q: The DMA checkbox is the drives configuration dialog does not stay checked!
A: This means that the drive in question (e.g. CD-ROM, ZIP) does not support DMA transfers, only PIO. You have to leave it this way.
Q: My secondary/tertiary/quaternary ATA channels are not detected! What's up?
A: We're investigating this issue. Please contact us with details.