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              SUPPORT.TXT for Microsoft Internet Explorer 3.03
                       For Microsoft Windows 3.1
                                August 1997            
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               (c) Copyright Microsoft Corporation, 1997



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CONTENTS
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Microsoft Technical Support 
  Primary Support Options
  Priority Support Options
  Product Support Worldwide



Microsoft Technical Support 
===========================

In the event you cannot install Microsoft Internet Explorer, please 
refer to the support offerings below. Microsoft's support offerings 
are available in the United States and Canada and range from no-cost 
and low-cost online information services (available 24 hours a day, 
7 days a week) to annual support plans. Please check the Support.txt
online document for detailed information or visit our Web site at 
http://www.microsoft.com/Support/  

Note
* The services and prices listed here are available in the United 
  States and Canada only. Services and prices outside these countries 
  may vary. Microsoft support services are subject to Microsoft's 
  then-current prices, terms, and conditions, which are subject to 
  change without notice. 


Primary Support Options
-----------------------

The first place to go for support from Microsoft, Primary Support 
includes variety of no-cost services to answer your support questions 
and help you get the most out of your Microsoft products.

Online Support:	http//www.microsoft.com/support/

Online support uses Microsoft's own cutting-edge technology to help 
you gain access to the most relevant technical information and 
resources to answer your support questions. Discuss issues and 
solutions with other Microsoft customers over the Internet. Or 
select technical articles, programming aids, or commonly asked 
questions from a variety of Microsoft's technical databases. Visit 
our Online Support site today.

Technical Information Services 
If you don't have access to the Internet or you are more familiar 
with phone, fax, modem, or mail, Microsoft offers additional 
technical information resources other than the World Wide Web.  

* Microsoft Download Service (MSDL): Gives you access to Microsoft's 
  electronic technical library, containing sample programs, device 
  drivers, patches, software updates, and programming aids. Direct 
  modem access to MSDL is available in the United States by dialing 
  (425) 936-6735. The service is available 24 hours a day, 365 days 
  a year. Connect information:  1200, 2400, 9600, or 14400 baud; no 
  parity, 8 data bits, and 1 stop bit. In Canada, dial (905) 507-3022; 
  connect information:  1200 to 28800 baud, no parity, 8 data bits, 
  1 stop bit.
* Microsoft FastTips: An automated toll-free telephone service that 
  gets you quick answers to common technical questions in addition 
  to technical articles by telephone, fax, or mail. To access 
  FastTips or to receive a map and catalog, call (800) 936-4100. 

No-Charge Phone Support with a Technical Engineer
If you still need answers to your technical questions, Microsoft 
offers no-charge, toll-call phone support for 90 days after your 
first support call for Internet Explorer.

* In the United States, please call (425) 635-7123, 6:00 A.M. and 
  6:00 P.M. Pacific time, Monday through Friday, excluding holidays.
* In Canada, please call (905) 568-4494 between 8:00 A.M. and 8:00 
  P.M. Eastern time, Monday through Friday, excluding holidays.

Note
* If your Microsoft product was preinstalled or distributed with 
  your personal computer or provided by an Internet service provider 
  (ISP), the personal computer manufacturer or ISP is responsible 
  for providing your product support. Please contact the manufacturer 
  or source from which you obtained your Microsoft product for 
  support information.


Priority Support Options
------------------------

You can purchase additional support and after-hours access to a 
Microsoft technical engineer with Priority Desktop Support. In the 
United States, you can purchase Priority Desktop Support as follows:

* To purchase an annual contract of support incidents for usability 
  issues, or for more information about Microsoft Priority Desktop 
  Support, call (800) 936-3500, 6:00 A.M. to 6:00 P.M. Pacific time, 
  Monday through Friday. Technical support is not available through 
  this number.  
* To purchase Priority Desktop Support per incident for a fee of 
  US$35 per call, call (800) 936-5700 or (900) 555-2000, 24 hours 
  a day, 7 days a week. 

In Canada, you can purchase Priority Desktop Support as follows:
* To purchase an annual contract or to pay per incident for a fee 
  of CDN$45 per call, or for more information about Microsoft 
  Priority Desktop Support, call (800) 668-7975, 8:00 A.M. to 
  midnight, Eastern time, 7 days a week, excluding holidays. 

Note
* Support fees for the 800# calls will be billed to your VISA, 
  MasterCard, or American Express credit card. Support fees for 
  the 900# calls will appear on your telephone bill. 


Product Support Worldwide
-------------------------
If you are outside the United States and have a question about a 
Microsoft product, first:

* Consult the documentation and other printed information included 
  with your product. 
* Check online Help. 
* Check the Readme documents that come with your product disks. 
  These files provide general information that became available 
  after the books in the product package were published. 
* Consult electronic options such as CompuServe forums or bulletin 
  boards, if available. 

If you cannot find a solution, you can receive information about 
how to obtain product support by contacting the Microsoft subsidiary 
office that serves your country.

Calling a Microsoft Subsidiary Office
When you call, you should be at your computer and have the 
appropriate product documentation at hand. Be prepared to give the 
following information:

* The version number of Microsoft product that you are using. 
* The type of hardware that you are using, including network 
  hardware, if applicable. 
* The operating system that you are using. 
* The exact wording of any messages that appeared on your screen. 
* A description of what happened and what you were doing when the 
  problem occurred. 
* A description of how you tried to solve the problem. 

The following list contains Microsoft subsidiary offices and the 
countries they serve. If there is no Microsoft office in your 
country, please contact the establishment from which you purchased 
your Microsoft product. This list provides only basic technical 
support phone and fax numbers; other services such as BBS and sales 
numbers may be available. Support policies may vary by country.


Area				Telephone Numbers
____________________________________________________

Argentina		Microsoft de Argentina S.A.
                        Technical Support: (54) (1) 314-0560
			Customer Service: (54) (1) 819-1900
			Fax: (54) (1) 819-1921


Australia		Microsoft Pty. Ltd.
			Technical Support: (61) (02) 870-2131
			Fax: (61) (02) 805-0519
			Installation Support: (61) (02) 870-2132
			Bulletin Board Service: (61) (02) 878-5200

Austria			Microsoft Ges.m.b.H.
			Standard Support: Installation and Handling
			    Windows: 0660-6510
			Phone: 0222-68 76 07
			Fax: 0222-68 16 2710
			Information: 0660-6520
			CompuServe: GO MSEURO (Microsoft Central Europe)
			General information about the Microsoft 
			    Support Network in Central Europe:
                              Fax: 0049/2622/167006

Belgium			Microsoft NV
                        Phone: +32-2-730 39 11
			Fax: +32-2-726 96 09
			Microsoft Information Center: +32-2-481 52 52
			CompuServe: 02-2150530 (GO MSBEN)
			Bulletin Board: +32-2-726 85 45 
			  (14400/1200/2400/9600 baud, 8 bits, no parity, 1 stop bit, ANSI
			  terminal emulation)
			Technical Support:
                            +32-2-513 32 74 (Dutch-speaking)
                            +32-2-502 34 32 (English-speaking)
                            +32-2-513 22 68 (French-speaking)

Bolivia
See Argentina

Brazil			Microsoft Informatica Ltda.
                        Phone: (55) (11) 514-7100
			Fax: (55) (11) 514-7106 or -7107
			Technical Support Phone: (55) (11) 871-0090
			Technical Support Fax: (55) (11) 262-8638
			Technical Support Bulletin Board Service: (55) (11) 872-4106
			Technical Support Fax: (55) (11) 871-4701

Canada			Microsoft Canada Inc.
			Phone: 1 (905) 568-0434
			Customer Support Centre: 1 (800) 563-9048
			Microsoft Support Network:
			    Standard Technical Support Phone: 
                                1 (905) 568-3503
			    Priority Support Information: 
				1 (800) 668-7975
			    Text Telephone (TT/TDD):
				1 (905) 568-9641
			Technical Support Bulletin Board Service: 1 (905) 507-3022
			
Caribbean		Microsoft Caribbean, Inc.
			Phone: (809) 273-3600
			Technical Support: (214) 714-9100
			Fax: (809) 273-3636

Central America
See Latin America

Chile			Microsoft Chile S.A.
                	Phone: 56-2-330-6000
			Fax: 56-2-330-6190
			Personal Operating Systems:
			  Phone: 56-2-330-6222
			  Fax: 56-2-341-1439
			Customer Service: 56-2-800-213121

Colombia		Microsoft Colombia
			Phone: (571) 618 2245
			Technical Support: (571) 618 2255
			Fax: (571) 618 2269

Czech Republic          Microsoft s.r.o.
                        Phone (+42) (2) 611 97 111
			Technical Support: (+42) (2) 2150 3222
			    or 53 52 56 
			Fax: (+42) (2) 611 97 100
                                                                    
Denmark			Microsoft Denmark AS
                        Technical Support: (45) (44) 89 01 11
			Phone: (45) (44) 890 100
			Fax:  (45) (44) 685 5104
			Microsoft FaxSvar: (45) (44) 89 01 44
			Microsoft BBS: (45) (44) 66 90 46
			  (Document 303030 in FaxSvar contains detailed instructions)
			Microsoft MSDL:  (45) (44) 66 90 46
			Microsoft FastTips: (45) (44) 89 01 44
			
Dubai                   Microsoft Middle East
			Phone: (971) 4 513 888
			Fax: (971) 4 527 444
			
Ecuador			Corporation Microsoft del Ecuador S.A.
                        Phone: (593) (2) 460-447, (593) (2) 460-451
			Customer Service: (593) (2) 460-453, (593) (2) 460-458
			Technical Support: (593) (2) 463-094

England 
See United Kingdom

Finland			Microsoft OY
                        Phone: (358) (90) 525 501
			Fax: (358) (90) 522 955
			Technical Support Phone: (358) (90) 525 502 500
			Microsoft FaxSvar: (46) (0) 8-752 29 00 
			  (Information in Swedish and English)
			Microsoft BBS: (46) (0) 8-750 47 42 
			  (Information in Swedish and English)
			Microsoft MSDL:	 (358) (90) 455 03 66
			Microsoft FastTips: (358) (90) 525 502 550
			For Technical Support, please contact your 
			    local dealer.

France			Microsoft France
			Phone: (33) (1) 69-86-46-46
			Fax: (33) (1) 64-46-06-60
			Technical Support Phone: (33) (1) 59-85-96-33 (Province)
			  or (33) (3) 49-49-49-57
			Technical Support Fax: (33) (1) 69-28-00-28
			
French Polynesia
See France

Germany			Microsoft GmbH
			Phone: 089/3176-0
			CompuServe: GO MSEURO (Microsoft Central Europe)
			Bulletin board, device drivers, tech notes: 
			  Btx: *microsoft# or *610808000#
			Standard Support: Installation and Handling
                            Windows: 089-3176-1110
                            Windows 95: 089-3176-1115
			Fax: 089-3176-1000
			General information about the Microsoft 
			    Support Network in Central Europe:
			      Fax: 02622/167006

Greece			Microsoft Hellas, S.A.
			Phone: (30)(1) 6806-775 through (30)(1) 6806-779
			Fax: (30)(1) 6806-780

Hong Kong		Microsoft Hong Kong Ltd.
                        Technical Support: (852) 2804-4222
			Fax: (852) 560-2217
			Product Support Faxback Service: (852) 2535-9293

Hungary			Microsoft Hungary
                        Phone: +36 (1) 268 1668
			Fax: +36 (1) 268-1558
			Technical Support: +36 (1) 267-4636 (2MSINFO)
                        
Iceland
See Denmark

India                   Microsoft India
			Phone: (01) (91) 646 0694, 646 0767, 646 0813
			Fax: (011) (91) (11) 646-0813
			
Indonesia               Indonesia - Jakarta
                        Technical Support: (6221) 572-1060
                        Fax: (6221) 573-2077
Ireland
See United Kingdom

Israel			Microsoft Israel Ltd.
			Phone: 972-3-613-0833
			Fax: 972-3-613-0834
			
Italy			Microsoft SpA
			Phone: (39) (2) 7039-21
			Technical Support: (39) (2) 7039-8351
			Fax: (39) (2) 7039-2020
			Bulletin Board: (39) (2) 7030-0102

Japan			Microsoft Company Ltd.
                        Technical Support: (81) (424) 41-8700
			Fax: (81) (3) 5454-7955
                                                    
Korea			Microsoft CH
			Phone: (82) (2) 531-4500
			Fax: (82) (2) 531-1724 
			Technical Support: (82) (2) 563-0054
			Technical Support Fax: (82) (2) 531-4600
			Bulletin Board Service: (82) (2) 538-3256

Latin America           Microsoft Latin American Headquarters (USA)
                        Phone: (305) 489-4800
			Fax: (305) 491-1616
			Customer Service: (425) 936-8661
			Technical Support: (214) 714-9100

Liechtenstein
See Switzerland (German-speaking)

Luxembourg		Microsoft NV
                        Phone: +32-2-730 39 11
			Microsoft Information Center:  +32-2-481 52 52
			CompuServe: +32-2-215 05 30 (GO MSBEN)
			Bulletin Board: +32-2-726 85 45 
			  (1200/2400/9600/14400 baud, 8 bits, no parity, 1 stop bit, ANSI
			  terminal emulation)
			Technical Support:
                            +32-2-513 32 74 (Dutch-speaking)
                            +32+2-502 34 32 (English-speaking)
                            +32+2-513 22 68 (French-speaking)

Malaysia (SP)		Microsoft (Malaysia) Sdn Bhd
			Phone: (60-3) 793-9595
			Fax: (60-3) 791-6080

Mexico                  Microsoft Mexico, S.A. de C.V.
			Technical Support:  
			    Operating Systems: (52) (5) 325-0912
			Fast Tips: (52)(5) 237-4894 (24 hours x 365 days service)
			Bulletin Board Service: (52)(5) 628-6200 
			  (2400s/14400 baud, 8 bits, no parity, 1 stop bit, ANSI terminal 
			  emulation)
			  or (52) (5) 628-6202 (14400 baud, 8 bits, no parity, 1 stop bit, 
			  ANSI terminal emulation)
			User:  MSMEXICO, NO Password
                            
Netherlands		Microsoft BV
                        Phone: 023-5689189
			Technical Support:
                            023-5677877 (Dutch-speaking)
                            023-5677853 (English-speaking)
			Customer Service: 023-5677700
			CompuServe: 020-6880085 (GO MSBEN)
			Bulletin Board: 023-5634221 (1200/2400/9600/14400 baud, 8 bits,
			  no parity, 1 stop bits, ANSI terminal emulation)

New Zealand		Microsoft New Zealand Ltd.
			Phone: 64 (9) 358-3724
			Fax: 64 (9) 358-3726
			Technical Support: 64 (9) 357-5575

Northern Ireland
See United Kingdom

Norway			Microsoft Norway AS
                        Phone: (47) (22) 02 25 00
			Fax: (47) (22) 95 06 64
			Techincal Support: (47) (22) 02 25 50	
			Microsoft BBS: (47) (22) 18 22 09
			  (Document 404040 in FaxSvar contains detailed instructions)
			Microsoft FaxSvar: (47) (22) 02 25 70
			Microsoft MSDL:	(47) (22) 18 22 09
			Microsoft FastTips: (47) (22) 02 25 70
                        
Papua New Guinea
See Australia

Paraguay
See Argentina

Peru                   	
See Latin America

Philippines (SP)	Microsoft Philippines 
			Phone: 632 811 0062
			Technical Support: 632 892 2295 or 2495
			Fax: 632 813 2493

Poland			Microsoft Sp.z o.o.
			Phone: (+48) (22) 6615433
			Technical Support: (+48) (22) 6216793
                           or (+48) (71) 441357
			Fax: (+48) (2) 6615434

Portugal		Microsoft Portugal, Lda.
                        Phone: (351) 1 4409200
			Technical Support: (351) 1 4409280, 81, 82, or 83
			Fax: (351) 1 4411655

Republic of China	Microsoft Taiwan Corp.
			Phone: (886) (2) 504-3122
			Fax: (886) (2) 504-3121
			Technical Support Phone: (886) (2) 508-9501
			
Republic of Ireland
See United Kingdom

Russia			Microsoft A/O
                        Fax: (+7) (502) 224 50 45

Scotland
See United Kingdom

Singapore		Microsoft Singapore Pte Ltd.
                        Phone: (65) 337-6088 
			Fax: (65) 337-6788
			Customer Services Phone: (65) 433-5488
			Customer Services Fax: (65) 339-9958
			Product Support Services Phone: (65) 337-9946
			Product Support Services Fax: (65) 337-6700
 					
Slovenia		Microsoft d.o.o (see Germany also)
                        Phone: +386 61 1881 133
			Fax: +386 61 1881 137
			Technical Support: +386 61 123 23 54 or +386 64 331 020

Slovak Republic         Microsoft Slovakia s.r.o.
                        Phone (+42) (7) 37 63 02
			Fax: (+42) (7) 37 66 71
			Technical Support: (+42) (7) 31 20 83

South Africa	        Microsoft South Africa
                        Phone: (27) 11 445 0000
			Fax: (27) 11 445 0343 or (27) 11 445 0046
			Technical Support: 
                            (Toll Free): 0 802 11 11 04
                            (Toll): (2) 11 445 0100
			Customer Service Centre: (27) 11 445 0145
	        
Spain			Microsoft Iberica SRL
                        Phone: (34) 1-807-9999
			Technical Support: 902-197198
			Fax: (34) (1) 803-8310
			Customer Service: (34) 1-804-0096
			Faxback Service : (34) 1-804-0096
			Bulletin Board Service: (34) (1) 803-5977
			International Access Customer Service/Technical Support:
			  (34) (1) 3754004
                        
Sweden			Microsoft AB
                        Phone: (46) (0) 8-752 56 00
			Techincal Support: (46) (0) 8-752 09 29
                        Microsoft FaxSvar: (46) (0) 8-752 29 00
			Microsoft BBS: (46) (0) 8-750 47 42
			  (Document 202020 in FaxSvar contains detailed instructions)
			Information on Technical Support: (46) (0) 8-752 09 29
			Microsoft MSDL: (46) (0) 8-750 47 42
			Microsoft FastTips: (46) (0) 8-752 29 00
			Fax: (46) (0) 8-750 51 58	
                        
Switzerland		Microsoft AG
			Phone: 01-839 61 11
			Technical Support (French-speaking): 
			    022-738 96 88
			Fax: 01-831 09 69
			CompuServe: GO MSEURO(Microsoft Central Europe)
			General information about the Microsoft 
			    Support Network in Central Europe:
			      Fax: 0049-2622-167006

Thailand                Microsoft Thailand Ltd.
                        Phone: (662) 266-3300
			Fax: (662) 266-3310
			Product Support Hotline: (662) 632-0360 through 63
			Product Support fax: (662) 632-0264

Turkey                  Microsoft Turkey
                        Phone: (90) 212 258 59 98
			Fax: (90) 212 258 59 54
			Support Hotline Phone: (90) 212 258 96 66
			Fax: (90) 212 258 95 99
			Bulletin Board Service: 90 (212) 227 93 90
			Faxback Service:  (90) 212 227 93 80 (81, 82, 83)


United Kingdom          Microsoft Ltd.
			Fax: (01734) 270002
			Phone: (01734) 270001
			Bulletin Board Service: Microsoft KeyData: 
			  (01734) 270065 (up to 14400 baud, no parity, 8 bits, 1 stop bit) 
			Faxback Service: Microsoft KeyFax: (01734) 270080
			Technical Support: (01734) 271000

Uruguay                 Technical Support: (598) (2) 77-4934

Venezuela		Corporation MS 90 de Venezuela S.A.
                        Phone: (582) 265-2250 
			Fax: (582) 265-0863 / (582) 265-2611
			Technical Support: (582) 264-1933

Wales
See United Kingdom



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