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Norton Ghost 2003                                       README.TXT
Copyright (c) 2002 - 2003 Symantec Corporation       August 14 2002
All Rights Reserved
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Caution: Norton Ghost 2003 is a powerful utility program that 
performs complex operations on your computer. Use this product
carefully as some operations are data destructive.

This Readme.txt file covers the following topics:

 1. Overview
 2. Known issues
 3. Cloning Windows 2000 and XP
 4. Additional switches
 4. Installation CD layout and contents
 5. Technical support contact details
 6. DOS Installation
 7. Installation of Adobe Acrobat Reader

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  1. Overview
==================================================================
Norton Ghost 2003 is the fast and reliable software solution to 
satisfy your needs for personal disk cloning and copying, 
upgrading hard drives, backing up your hard drive for disaster 
recovery, or migrating from your old PC to a new PC.

Norton Ghost 2003 is not suitable for rolling out multiple PCs or
hard drives. If you want to roll out multiple PCs or hard drives,
you will need to obtain Symantec Ghost Enterprise Edition to get
those features.

For further information, please visit our website at:
http://www.symantec.com/ghost/

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  2. Known Issues
==================================================================

Backup, Restore and Integrity Check tasks fail
----------------------------------------------
There may be occasions when Ghost can not find your image file in
DOS. This usually happens when the image file is on a device that
is not available in DOS, for example, an external hard drive or a
mapped network drive. To determine that this is the cause of the 
failure choose to view the log of the failed task in the Task Log 
Viewer. If you see a line in the task log similar to the following
then you must specify additional drivers to complete your task.

Message: @FIND could not find the image file 'MYBACKUP.GHO' on your
system. You may need to load additional drivers to access the
drive containing 'MYBACKUP.GHO'

Norton Ghost provides drivers for many different types of devices.
You can select these drivers from the External storage driver 
settings tab in the Options window or the Advanced Setting window.
If your device is not supported by these drivers you must provide
your own DOS drivers. To load your own drivers you must specify 
them in the User files tab in the Options window or the Advanced 
Setting window.

Note that the USB external device drivers provided do not support
USB hubs. If you wish to use an external USB device you should
connect it directly to your computer and not via a hub.

For some external devices it may be necessary to turn the power off
 after a failure has occurred.

Norton Ghost not working with Backpack LPT CD Writer
----------------------------------------------------
When creating a backup:
1. Select Recordable CD or DVD for the Destination.
2. In Advance Settings, on the User Files tab add BPASPI.SYS from 
   the Backpack support CD.
3. Add the following line to Config.sys:
   Device=BPASPI.SYS

When doing a restore:
1. Select required source from the CD in the Backpack drive.
2. In Advance settings, on the User files tab add BPASPI.SYS,
   DEVICE.COM, BPCDDRV.SYS from the Backpack support CD.
3. Add the following line to Config.sys:
   Device=BPASPI.SYS
4. Add the following line to Autoexec.bat:
   Device=BPCDDRV.SYS
5. Add the following line to Autoexec.bat:
   MSCDEX /d:bpcddrv$

USB Peer to Peer
----------------
Norton Ghost 2003 has been developed to work with the specific USB
peer-to-peer cables listed in Appendix C of the User's Guide.
However, this peer-to-peer capability is dependent on having
compatible BIOS and hardware configurations that support this
capability on both computers.  If you experience difficulties in
connecting USB peer-to-peer, you should:
1. Change the BIOS configuration of your USB settings (depending 
   on the supplier and version of your BIOS) and try again.
2. Turn off both the slave and master computer and unplug the USB
   cable from both computers. Plug in the cable, turn on both
   computers and try again.
3. Choose to load only the peer to peer driver which matches your
   controller.
4. Check the Symantec Website listed under technical support for 
   solutions to your problem.

USB floppy disk drive
---------------------
The USB peer-to-peer and USB external storage drivers are not 
compatible with external USB floppy disk drives. If you load any
of these drivers you will not be able to use a USB floppy disk
drive.

After doing a restore operation the log files are inconsistent
--------------------------------------------------------------
Problem:
After doing a restore operation and looking in the task log viewer
you see that the last task log does not match the last operation 
you performed.
Cause:
A restore operation will restore your system to the state it was in
when the backup was taken. Unfortunately it will also overwrite 
the results of all subsequent operations including the restore 
operation itself.
Solution:
There is no solution to this problem. You must verify that the
restore operation was successful manually.

Windows NT4/2000 registry warning message during installation
-------------------------------------------------------------
Problem:
When installing Norton Ghost 2003 you get the following message:
"Your maximum registry size is too small.  To ensure that Windows
runs properly, increase your maximum registry size.  For more
information see Help." Followed by the error:
"1603: General Windows Installer engine error. Increase DiskSpace
requirement in Setup.ini and try again."
Cause:
This is a bug in the Microsoft installer engine.
Solution:
To increase the size of the registry, bring Windows Help and type
"registry size limit" into the keyword search textbox and then
follow the instructions. An additional 5MB of registry is
sufficient to install Ghost 2003.

Microsoft Windows 2000 and Windows XP disk quotas
-------------------------------------------------
Users who have disk quotas applied for an NTFS volume may 
experience problems when Norton Ghost is used to write an image 
file to that volume.  This is due to the fact that Norton Ghost 
does not police NTFS disk quota restrictions when creating files 
and, as a result, may well allow the user's disk quota to be 
exceeded. Windows will detect this situation when the file is 
accessed or CHKDSK is performed and will then prevent any further
disk space from being allocated to that user.  This in turn may
prevent a successful login. You should delete the image file or 
modify your disk quota.

Booting from a CD/DVD
---------------------
Problem:
When booting from a CD, the message "General failure writing drive
A" appears. 
Cause:
This message appears when the boot disk used to make the CD 
bootable had not previously been used to start a computer. When
the CD is used to start the computer, the mouse driver tries to
create Mouse.ini on the CD and fails.
Solution:
If you are creating a bootable CD using a boot disk, ensure that
the boot disk has been used at least once to start a computer.
You can safely ignore the message.

Clone failed when writing to an Iomega 12x4x32 CDR/RW
-----------------------------------------------------
Problem:
You are having problems writing an image to an IoMega 12x4x32 
CDR/W. You may get the following error message:
Error 12020 CD Write Failed.
Solution:
This model of drive has problems when the disk drive which is
being cloned is connected to the same IDE controller. Any number
of errors may result. A workaround is to ensure that the CDR/RW
drive and the disk that is being cloned are connected to different
IDE controllers. Typically this will mean making the disk drive
the Primary Master and the CDR/RW drive the Secondary Master.
See Symantec Knowledgebase.

Can not write to a CD after doing quick erase
---------------------------------------------
Some CD writers require that CD-RW media be fully erased. 
Problem:
You know the media brand you are using works well with your CD
writer but you get the following message:
Error 50401 CD/DVD error - try a different media brand or type
Solution:
Use a full erase instead of a quick erase.  If this also fails, 
Ghost may only work with CD-R media in this drive.

CD writer not detected
----------------------
Problem:
Ghost detects the CD writer for the initial operation. The first
task fails, and when you run Ghost the second time, the CD writer
is not detected.
Solution:
When a task fails, perform a cold boot of your computer before
reusing the drive.

Computer does not boot into the Virtual Partition
-------------------------------------------------
Problem:
When running a Virtual Partition task your computer restarts but 
does not start the DOS portion of the task and appears frozen.
Possible cause:
Some DOS drivers chosen for the task may conflict and cause the 
computer to freeze.
Solution 1:
When the computer starts up you are given three seconds to bypass
the loading of drivers and to return to Windows. During this three 
seconds, select option 2. When the computer has restarted in 
Windows attempt the task again, but try one of the following:

1. Remove any drivers that aren't required from the External 
   storage driver settings or User files settings in the Options 
   window or the Advanced setting window.
2. Change the value of the following registry from 1 to 0. This 
   will stop Ghost from loading the mouse driver:
   "HKEY_LOCAL_MACHINE\Software\Symantec\Norton
    Ghost\GhostStart\"InstallMouseDriver"
3. Choose MS-DOS instead of PC-DOS. You will need to load MS-DOS
   on your computer in the DOS type tab in the Options window, or
   the Advanced settings tab. To install MS-DOS you must have a
   MS-DOS boot disk created on a Windows 9x computer.
Solution 2:
If you are not given the choice to bypass loading the drivers then 
there may a problem where the Virtual Partition is incompatible 
with your computer. Use the Norton Ghost installation CD or a 
floppy disk to start your computer and then run Ghreboot.exe.
Ghreboot.exe can be found in the Support folder of your product CD.

Problem accessing floppy disk drive
-----------------------------------
Problem:
You are starting your computer with a bootable CD in the CD ROM
drive. If you do not choose to boot from CD you subsequently have 
problems accessing your floppy disk drive.
Solution:
Remove the CD from the drive and restart your computer.

SCSI CD ROM causes computer to hang
-----------------------------------
Problem:
You are starting your computer with a bootable CD in a SCSI CD ROM
drive. If you do not choose to boot from CD the computer will not 
restart.
Solution:
Remove the CD from the drive and restart your computer.

Tutorials
---------
Problem:
Launching the tutorials on a computer with Display color settings
of 16 colors it generates a Windows error.
Solution:
Alter the Display color settings on the Control Panel to 256 
colors or greater.

Keyboard does not work in DOS
-----------------------------
Problem:
You can not use your USB keyboard in DOS. You may be stuck in the 
Virtual Partition unable to provide input to a Ghost dialog.
Cause:
DOS does not support USB keyboards.
Solution:
The recommended solution is to not use a USB keyboard. Most USB 
keyboards come with an alternate connector, you should use this 
instead.

If this is not possible you may be able to configure your computer 
to provide support for your USB keyboard. You should consult the 
documentation provided with your computer.

If you are stuck in the Virtual Partition and none of these options 
are available you should restart your computer. After a short delay
the computer restarts into Windows.

Note that the USB peer-to-peer drivers provided with Norton Ghost 
provide support for USB keyboards. If you are using the 
peer-to-peer drivers you should not configure your computer to
provide support for your keyboard as this will interfere with the
operation of the peer-to-peer drivers.

Upgrading your computer from Windows 9x to Windows XP
-----------------------------------------------------
Problem:
If you upgrade your computer from Windows 9x to Windows XP, then 
some Ghost files are deleted during the upgrade.
Solution:
1. Open Windows Control Panel.
2. Select Norton Ghost 2003.
3. Click Change.
4. Click Next.
5. Click Repair.

Error when creating a network share in DOS
------------------------------------------
Problem:
When creating a network share in DOS either via the Virtual 
Partition or a mapped network boot disk the following error 
message is displayed:
DOS error SYS0006 occurred trying to load "A:\NET\NET.EXE".
The REQUESTER service is not started.
Is it OK to start it.
Solution:
You can choose Y<ENTER> to continue. To avoid the problem in the 
future remove any unnecessary drivers.

Regional Support
----------------
To customize boot disks and the Virtual Partition to support 
regional keyboards and character sets, edit Local.cfg which would
usually be in the following folder:
Windows 2000\XP:
\Documents and Settings\All Users\Application Data\Symantec\Ghost
\template\Common

Windows NT 4:
\WINNT\Profiles\All Users\Application Data\Symantec\Ghost\template
\Common

Windows 98:
\WINDOWS\All Users\Application Data\Symantec\Ghost\template\Common

Further instructions are contained within this file. This does not
support languages requiring double byte character sets.

Ghost Explorer
--------------
Do not use Ghost Explorer to browse Ghost image files containing
NTFS partitions that are spanned across multiple CDs. Doing so 
will result in frequent prompts to swap CDs.

Files should not be added to the root folder of Linux Ext2/3 
partitions. If files are added, the image will restore but the new
files will not be visible and e2fsck will report errors.

The version of an image file created with Ghost 2003 is displayed
as 7.6 in the Properties dialog.

===============================================================
  3. Cloning Windows 2000 and XP
===============================================================

Windows 2000 and XP boot failures
---------------------------------
Boot failures after cloning Windows 2000 and XP systems can usually
be attributed to one of two causes:

Cause 1
-------
Differences between the position and layout of partitions after
the clone have resulted in new drive letters being assigned to
existing volumes by the booting system.  

Some elements of the Windows boot process appear to access files
using paths with drive letters.  

As a result, when the booting operating system fails to locate the
file due to the drive being allocated a new drive letter, a boot
failure occurs.

Solution
--------
a. Initialize the disk signature using the -FDSZ (force disk
   signature zero) switch. Initializing the disk signature forces
   Windows to discard any existing drive letters and to start
   re-allocating new drive letters from scratch.

   Note: Ghost generally performs this during a Windows disk load
   operation. It will not perform this initialization if you are
   only loading a partition. In this case the -FDSZ switch should
   be used to fix a boot failure.

b. Alternately, if you wish to retain the allocated drive letters
   use the -FDSP switch (force disk signature preserve). This will
   only be required on Windows 2000 and XP disk load operations
   that result in a boot failure.

c. To login to the machine you may need to change the absolute 
   path for the user interface executable in the Windows registry.
   Refer to the Microsoft Knowledgebase article Q249321 for 
   details.
   This process will allow the user to login but some other
   applications may fail. Refer to the Microsoft Knowledgebase
   article Q223188 for details.


Cause 2
-------
Windows did not have the correct mass storage controller driver
configured and loaded for the hardware it is booting on due to
hardware differences between the source and destination machines.
  
Solution
--------
Clone to machines with similar hardware or if this is not possible
you can use the Microsoft tool Sysprep. The Sysprep INF file,
Sysprep.inf, contains a section [SysprepMassStorage] for 
specifying one or more mass storage controllers that you want
Windows 2000 to load before it continues to boot.
Microsoft provides one version of Sysprep for Windows 2000, and 
one version for Windows XP Pro. Microsoft do not provide a version
for Windows XP Home.

View the Microsoft Sysprep documentation for Windows 2000 at:

http://www.microsoft.com/windows2000/techinfo/planning/incremental
/sysprep11.asp

You can obtain information on deploying Microsoft Windows XP using
Sysprep from the Microsoft Windows XP Professional CD:
Support \Tools\Deploy.cab\Deploy.chm
Support\Tools\Deploy.cab\Ref.chm



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  4. Additional switches
===============================================================
This section documents switches which were added to Ghost.exe 
after the manual was printed

 -MINMEM    Tells Ghost to use as little conventional memory as
            possible. Ghost will default to this behavior when it
            detects there is less than 200Kb available

 -MINMEMOFF Forces Ghost to use the normal amount of conventional
            memory even when there is less than 200Kb available.
===============================================================
  4. Installation CD layout and contents
===============================================================

The installation CD has several folders containing files that you
might find useful.

- The Support folder holds all the DOS Ghost programs that can be
  run without installation.
- The Extras folder holds Acrobat.
- The Manual folder holds all electronic documentation.
- The Install folder contains the compressed installation files.
- The Tutorials folder holds the interactive demonstrations of
  Norton Ghost.

The Troubleshooting appendix of Norton Ghost User's Guide refers
to the Tools folder.  This refers to the Support folder. 

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  5. Technical Support
==================================================================
Symantec Corporation maintains a comprehensive Technical Support
web site for Norton Ghost and its associated utilities. Please
point your browser to:
	
   http://www.symantec.com/techsupp/ghost 

for the enhanced support options described below.

Norton Ghost 2003 Frequently Asked Questions (FAQ)
--------------------------------------------------
This online version of the FAQ will include the top issues for
your version of Norton Ghost and associated utilities.

Norton Ghost 2003 Knowledge Base
--------------------------------
Search or browse through a collection of clearly written articles
that can answer your technical questions and help troubleshoot
problems.

The Norton Ghost 2003 "Ask A Tech" Discussion Forums
----------------------------------------------------
The Norton Ghost 2003 discussion groups are hosted by experienced
Ghost support personnel and our goal will be to provide solutions
within 24 hours of your technical posts.

You can also contact our Technical Support department by phone. 
See the updated Norton Ghost User's Guide for the numbers and an 
explanation of your phone support options.

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  6. DOS Installation
==================================================================
To install Norton Ghost 2003 in DOS:

1. Create a directory on the destination drive.
For example, C:\GHOST.

2. Locate the Support folder on the installation CD and copy the
files there to the directory you created in step 1.

For example, if E:\ is your CD-ROM drive, type the following at
the DOS prompt:

xcopy E:\Support\*.* C:\GHOST /s

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